Frequently Asked Questions (FAQ) and Usage Guide
SPA TROPICA is a spa reservation website where you can make reservations for spas in Vietnam in Japanese. We have compiled a list of frequently asked questions in an easy-to-understand format so that first-time users can make reservations and use the service with confidence. Please check here first before making an inquiry.
Spa reservations
We have compiled basic questions regarding how to make a spa reservation at SPA TROPICA, same-day reservations, and reservation confirmation. If you are making a spa reservation for the first time, please read this first.
How can I book a spa treatment at SPA TROPICA?
You can make a reservation by selecting the desired date, time, menu, and number of people from the details page of each spa. The reservation information you enter will be sent to the spa store via this site.
Can I make a spa reservation on the day?
If there is availability, same-day reservations are possible. However, it may take time for the store to confirm last-minute reservations. As a guideline, we recommend making reservations at least one hour before your desired time of use.
Will I receive a confirmation email after completing my reservation?
After receiving your reservation, we will send you a confirmation email. If the event is fully booked or if we need to adjust the time, we may contact you separately. If you do not receive an email, please contact us via the inquiry page.
Can I make a reservation for a spa that is not listed?
Yes, it is possible. Please contact us with your desired city, spa name, address, date and time, and number of people. We will confirm the details and let you know whether we can accommodate your request.
Can I make a group or collective spa reservation?
We also accept reservations for multiple people. If you have a large group, you may need to check availability in advance.
Cancellations and reservation changes
We have compiled a list of questions regarding cancellations after reservations, and changes to dates, times, and menus. Please also check the cancellation policy to avoid any issues.
What if I want to cancel my reservation?
Please contact us using the inquiry form on this website. You can also contact the spa directly.
Are there any cancellation fees?
The presence and conditions of cancellation fees are based on the cancellation policy of this website. Cancellation fees may be incurred depending on the reservation details and timing of cancellation.
Can I change my reservation?
It may be possible to change the date, time, or menu. However, changes may not be possible depending on availability, so please contact us as soon as possible.
Payment
We have compiled a list of questions regarding on-site payment, such as how to pay for spa fees and whether credit cards are accepted. Checking in advance will ensure a smooth payment process on the day.
Where do I pay for the spa?
As a general rule, payment is required at the local spa on the day of your spa visit. Payment methods vary depending on the spa.
Can I pay by credit card?
Many spas accept credit cards. Accepted brands and whether or not there is a processing fee vary by store.
Can I pay in Japanese Yen or US Dollars?
Some spas may accept Japanese Yen or US Dollars. Please check with each spa store to see if they accept Japanese Yen or US Dollars.
About the use of the spa
We have compiled a list of questions regarding spa terms of use, service content, and precautions to take when using the spa. If you have any concerns, we recommend checking in advance.
Can men use the spa?
Yes, both men and women can use the restaurant. However, some menu items may be available only to women.
Can I bring children to the spa?
Some stores have private rooms and special menus that can be used by guests with children. Please inquire in advance.
Can I specify the treatment staff?
Some spas allow you to request a specific staff member. If you have a preference, please let us know when you make your reservation.
Can I use the spa if I'm pregnant?
Some spas have treatments available for pregnant women, so please be sure to let the spa know in advance.
Do I need to tip?
Some spas include gratuity in their rates, while others consider it optional.
Access and transportation
We have compiled questions regarding how to get to the spa and hotel and airport transfers. Please use this as a reference for transportation options.
Where can I find directions to the spa?
Addresses and maps are listed on each spa page. We recommend walking for short distances, and taking a taxi for farther distances.
Is there hotel shuttle service?
Some spas offer hotel pick-up and drop-off services, which will be noted on the spa page.
Is airport transfer available?
Some spas offer airport transfers. Please check the information for each spa for terms of use and important points to note.
Other questions
We have compiled a list of questions other than those listed above, such as language support and facilities. If you have any questions, please feel free to contact us.
Do you speak Japanese?
Many spas offer English language support, and some have Japanese-speaking staff.
Is Wi-Fi available inside the spa?
Most spas offer free Wi-Fi.
Can I leave my luggage with you during treatment?
We can store your luggage during your treatment. If you have large luggage, please contact us in advance.
Where can I ask questions that are not listed here?
Please feel free to contact us via the contact page.